ORDER FULFILLMENT

Orders received shall be fulfilled by the IT world The product invoice for the purchase will be issued by the ITWORLD fulfilling the order.

The orders will be shipped to address entered in the shipping address field at the time of placing the order. ITWORLD will not be responsible for any delay caused out of incorrect shipping address entered at the time of placing the order.

You can place orders for any of the products listed on the Web page. Acceptance of the order is subject to both payment and stock availability. IT World however reserves its right to refuse to execute any transaction/s with any customer without assigning any reason/s whatsoever.

ITWORLD or our authorized delivery partners reserve the right to restrict delivery to specific locations or delivery facilities. 

Product Receipt and Acceptance Confirmation Process

Please ensure that you inspect the shipment as soon as you accept it from the courier or from our delivery. In case of any physical damage to the outer or inner packaging, either refuse to accept delivery or accept delivery only after putting a suitable remark on the proof of delivery receipt document. ITWORLD retain the right to withhold refund/replacement of the damaged product if you fail to put a note about the nature of damage on the courier receipt confirmation slip.

In case of any damage to the actual product, you are required to inform the customer care within 24 hours of receipt of the product post which we shall not be liable in any manner for refund/replacement against the damage or any product related issues.

CANCELLATION AND VARIATION BEFORE DELIVERY

Unless otherwise provided in these Terms and Conditions, Orders cannot be cancelled or amended after the Order is confirmed.

ITWORLD  (as the case may be) reserves the right to accept or cancel orders for any reason. You agree not to dispute the decision made by ITWORLD and accept ITWORLD  decision regarding the cancellation. ITWORLD also reserve the right to cancel your order in case of: 

  • Problems identified by credit and fraud avoidance department.
  • Inaccuracies or errors in Product or pricing information.
  • Limitations on quantities available for purchase.
  • Products ordered for commercial resale and not for self-consumption;
  • Multiple items ordered at the same address;
  • Bulk quantity of items ordered;
  • Invalid address given in order details;
  • Any malpractice used to place the order;
  • Multiple items ordered using the same mobile no, email address; or
  • Any other criteria as deemed fit by ITWORLD
  • Any other reasons beyond reasonable control of ITWORLD.

 

ITWORLD may also require additional verification or information before accepting any order. ITWORLD will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your payment has been debited, the said amount will be returned back at your Issuing bank from where the transaction was made.

DELIVERY ERRORS

If we make an error by delivering the incorrect Product and/or quantity to you, we will provide you with the correct Product and/or quantity and will arrange return or collection of the incorrect Product at no cost to you. Please contact us to arrange for return of the Product.

PRODUCT DAMAGED/DEFECTIVE ON ARRIVAL

If the Product delivered to you has obvious damage on its packaging or upon opening the packaging you discover that the Product has sustained physical damage, please contact us within 24 (Twenty Four) hours from the time of delivery. You will also be required to provide us with proof of purchase and any delivery documentation.

We reserve the right to inspect the Product and verify fault on return. You are required to return the faulty Product to us for assessment and the Product must be returned in good condition with documentation and original accessories intact, along with proof of purchase, the original packaging materials, original brand box, shipping label and packaging slip. We will notify you of our assessment within a reasonable period of time. If a Product is found to be faulty, you are entitled to have the Product repaired, replaced or a refund in accordance to your rights under law. All refunds will be made via the payment method used for the original transaction.

If we reasonably determine after inspection that the Product is not faulty, or if the fault is caused by you, or is a fault that is not covered under the Product warranty, we reserve the right to refuse a refund, replacement or repair and to charge you the cost of collecting the Product from and returning it to you plus any costs of inspecting the Product.

If product is defective/malfunctions or does not function as per claims on the product web page, then please contact us within 24 (Twenty Four) hours from the time of delivery. We will direct you to the authorized service center of the manufacturer for further investigation/repair/replacement.

For units installed beyond the municipal limits of the jurisdiction of the manufacturer’s authorized service centre, it is responsibility of the customer to contact the nearest authorized service centre and bring the unit to the authorized service centre at purchaser's cost and risk.

PRODUCT WARRANTIES

All Products, included on or otherwise made available to you on the Web page shall be covered by standard product warranty by manufacturer.

LIMITATION OF LIABILITY

To the extent permitted by law, we (including our related bodies corporate, officers, employees and agents) exclude all liability arising from your use of the Web page any interruption of use, any bugs, viruses, malware.

Except as expressly provided in these terms and conditions and to the fullest extent allowed by law in no event whether for breach of contract, warranty, negligence, strict liability in tort, or otherwise will we (including our related bodies corporate, officers, employees and agents) be liable for any losses or damages that a third party suffers, any losses or damages that a third party suffers, any losses or damages which are not foreseeable consequence of our failure to comply with these terms and conditions, any loss or damage to data, any special, incidental, or indirect damages or for any economic consequential damages of any kind, any lost profits, business revenue, goodwill or anticipated savings. This limitation and exclusion will apply even if we were informed or should have known of their possibility.

TITLE AND RISK OF LOSS

When you purchase Products, title is transferred to you on delivery. The risk of loss or damage in Product will pass to you on delivery of the Product.